NG911

Understanding NG911 and the Emergency Routing Service (ERS) Recovery Fee

What Is NG911?

Next Generation 911 (NG911) is a nationwide initiative to upgrade the existing 911 emergency communication system to a more advanced, Internet Protocol (IP)-based infrastructure. This modernization allows for the transmission of not only voice calls but also text messages, images, videos, and other data to 911 centers, enhancing the ability of emergency services to respond effectively.

Key Features of NG911:

Interoperability: Ensures seamless communication between different emergency response agencies across various jurisdictions.​

Security: Employs robust security measures to protect the integrity of emergency communications.​

Standardization: Utilizes commonly accepted standards to facilitate consistent and reliable communication.​

Enhanced Data Handling: Enables emergency communication centers to receive, process, and analyze all types of 911 requests, integrating additional information useful for handling emergencies.​

Information Sharing: Supports the sharing of information related to 911 requests among emergency communication centers and emergency response providers.

The Federal Communications Commission (FCC) has mandated the transition to NG911, requiring service providers to implement these capabilities to improve the speed, reliability, and accuracy of emergency responses

What Is the ERS Recovery Fee?

The Emergency Routing Service (ERS) recovery fee listed in the "Taxes" section of your invoice represents a portion of the costs associated with transitioning to and maintaining the NG911 system. This fee helps cover expenses related to:​

Upgrading infrastructure to support IP-based emergency communications.​

Ensuring accurate call routing based on real-time location data.​

Maintaining interoperability and resilience of the emergency communication network.​

By contributing to the ERS recovery fee, customers support the ongoing efforts to modernize and enhance the nation's emergency response capabilities.

Why This Matters to You

Investing in NG911 ensures that when emergencies occur, help can be dispatched more quickly and efficiently, utilizing the latest technology to save lives and property. Your support through the ERS recovery fee plays a vital role in this critical public safety initiative.​

For more detailed information about NG911, please visit:

• 911.gov's NG911 page

• FCC's NG911 Services page