Manage Your Default Inbound Prefix

Manage Your Default Inbound Prefix

Version 1.0

Intended Audience

This article is intended for all Wiretap Telecom portal users and for MSP’s who have knowledge of inbound call processing, inbound routes and the E.164 International Standard Format.

Quick Start

If you need to get started with managing your default inbound prefix right away then watch this video. It will walk you through the steps necessary to view and manage your default inbound prefix.

Assumptions & Constraints

It is assumed that the user has access to the Wiretap Telecom portal and is a PBX administrator with knowledge of how to create inbound routes on their PBX.

Don’t create an inbound calling outage!

Please know what you’re doing before you proceed with changing your default inbound prefix. If you don’t configure it to match with what your PBX expects then you’ll experience an inbound calling outage.

Default Inbound Prefix Defined

Wiretap Telecom supports the ability for the administrator of the customer PBX to decide how they wish to receive inbound calls to their PBX. The default format for Wiretap Telecom is 10 digits, therefore, if the default inbound prefix is never adjusted via the Wiretap Telecom portal then all inbound calls will be processed and sent to the customer PBX in a 10 digit format.

For various reasons an MSP or PBX administrator might need to receive calls into their PBX in a format other than a standard 10 digit format. For instance, some SMS/MMS services in PBX systems require a leading 1 or E.164, or this could simply be preference.

Wiretap Telecom customers are limited to customers in the North American Numbering Plan (NANP). This includes the 50 United States and its territories as well as Canada and Caribbean island nations countries within the NANP use a country code of 1 when using the E.164 format.

Wiretap Telecom offers PBX administrators to customize their inbound call patterns. The most popular NANP (North American Number Plan) patterns are defined below:

• NXXXXXXXXX (Wiretap Telecom Default)

• 1NXXXXXXXXX (Non-Standard)

• +1NXXXXXXXXX (E.164)

Viewing Your Default Inbound Prefix

To locate your default area code, sign into the Wiretap Telecom portal. Once signed in you’ll either be taken to the multi-account dashboard or directly into your account. If you’re in the multi-account dashboard, please choose the account you wish to work with first. Once you’re in the account, locate the left section bar titled ACCOUNT MANAGE. Click on Manage Plan to expand and then choose Plan Details as shown below:

You’ll then be taken to the Plan Details and Account Management Page. This page provides for a wealth of information such as your default inbound prefix, which can be located on the far right side of the page as shown below.

What does N/A mean?

When you see N/A it simply means there is no default inbound prefix set, so your PBX will receive calls in the NXXXXXXXXX format.

Changing Your Default Inbound Prefix

To change your BTN, follow the steps in the Viewing Your Default Inbound Prefix section of this article and then click anywhere in the box as shown below:

You’ll then see a window appear. Change the default inbound prefix by adding your new prefix in the empty box as shown below and then click the Change Change Default Inbound Prefix button:

That’s it! You now have a new BTN.

Definitions

E.164 - Is the International Standard Format for phone numbers. The format consists of a plus (+) prefix followed by the country code and then the phone number. For instance, a NANP country such as the USA has an E.164 format of +1NXXXXXXXXX.

Frequently Asked Questions

Conclusion

We hope you enjoyed this article and found it useful and informative. Default inbound prefixes are simple in concept, but can dramatically change the inbound calling experience if implemented inconsistently. We hope this helped your understanding of this technology. Please check back often for more articles.